Privacy Policy

Effective Date: Jan 10th, 2025

ANR Medical Billing LLC Privacy Policy

ANR Medical Billing LLC ("ANR Medical Billing," "ANR," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, communications, and services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Scope and Purpose

This Privacy Policy applies to:

• Our website and any pages that link to this Privacy Policy.
• Information collected when you contact us through forms, email, telephone, or other communication methods.
• Information collected during consultations, service inquiries, demos, and business relationships.
• Information collected while providing medical billing, revenue cycle management, credentialing, coding, and related healthcare administrative services.

This Privacy Policy does not apply to third-party websites that may be linked from our website. We encourage you to review the privacy policies of those third parties separately.

2. Our Services

ANR Medical Billing LLC provides professional healthcare administrative services, including:

• Medical Billing Services
• Revenue Cycle Management (RCM)
• Claims Submission and Processing
• Denial Management and Appeals
• Accounts Receivable Follow-Up
• Payment Posting
• Insurance Verification
• Provider Credentialing
• Medical Coding Support
• White Label Medical Billing Services

3. HIPAA Compliance

ANR Medical Billing processes healthcare-related information on behalf of healthcare providers in accordance with applicable agreements and federal regulations.

We maintain administrative, physical, and technical safeguards designed to protect Protected Health Information (PHI) in accordance with:

• Health Insurance Portability and Accountability Act (HIPAA)
• Health Information Technology for Economic and Clinical Health Act (HITECH)
• Applicable federal and state privacy laws

Where required, we execute Business Associate Agreements (BAAs) with our clients and partners.

4. Information We Collect

Depending on your interactions with us, we may collect:

Personal Information

• Name
• Company or Practice Name
• Email Address
• Telephone Number
• Mailing Address
• Job Title
• Specialty Information

Business Information

• Practice Information
• Tax Identification Information
• Insurance and Payer Information
• Credentialing Information

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Referral URLs
• Website Activity and Usage Analytics

Communications Information

• Emails and Correspondence
• Information Submitted Through Contact Forms
• Meeting Requests and Consultation Inquiries
• Customer Support Communications

5. How We Collect Information

We collect information:

Directly From You

When you:

• Complete Forms on Our Website
• Schedule Consultations
• Request Information
• Contact Us by Phone or Email
• Become a Client

Automatically

Through:

• Cookies
• Analytics Tools
• Server Logs
• Website Monitoring Technologies

From Third Parties

Such as:

• Business Partners
• Lead Generation Providers
• Referral Partners
• Publicly Available Sources
• Service Providers Assisting in Our Operations

6. How We Use Information

We use information to:

• Respond to Inquiries and Requests
• Provide Our Services
• Process Client Onboarding
• Improve Our Website and Services
• Communicate with Clients and Prospective Clients
• Verify Identities and Prevent Fraud
• Maintain Website Security
• Fulfill Contractual Obligations
• Comply with Legal and Regulatory Requirements
• Conduct Internal Reporting and Analytics

We may use aggregated or de-identified information for business analysis and service improvements.

7. Communications Policy

Website Forms

When you submit a form through our website, you are requesting information regarding our services and consent to being contacted regarding your inquiry.

Communications may include:

• Phone Calls
• Emails
• Service-Related Text Messages (where applicable)

SMS Communications

If you consent to receive text messages from ANR Medical Billing LLC:

• Message Frequency May Vary
• Message and Data Rates May Apply
• Reply STOP to Opt Out
• Reply HELP for Assistance

We do not sell or share your mobile number with third parties for their marketing purposes.

ANR Medical Billing LLC does not send unsolicited marketing messages.

8. Information Sharing and Disclosure

We may share information with:

Service Providers

Third-party vendors that assist us in operating our business, including:

• Hosting Providers
• Analytics Providers
• Communication Providers
• Software Vendors
• Professional Advisors

Business Partners

Where necessary to deliver requested services.

Legal Requirements

We may disclose information when:

• Required by Law
• Responding to Lawful Requests from Government Authorities
• Protecting Our Legal Rights
• Preventing Fraud or Illegal Activities
• Protecting the Safety and Security of Individuals

Business Transactions

In connection with:

• Mergers
• Acquisitions
• Sale of Assets
• Corporate Restructuring

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information, including:

• Encrypted Communications
• Secure Systems and Servers
• Multi-Factor Authentication
• Role-Based Access Controls
• Security Monitoring
• Regular Staff Training
• Confidentiality Procedures

Although we implement reasonable security measures, no method of transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain information:

• For as Long as Necessary to Provide Services
• To Comply with Legal Obligations
• To Resolve Disputes
• To Enforce Agreements
• As Required Under Applicable Healthcare Regulations and Contractual Obligations

When information is no longer required, it will be securely deleted or de-identified where appropriate.

11. Cookies and Website Technologies

Our website may use:

• Cookies
• Analytics Technologies
• Tracking Pixels
• Session Technologies

These technologies help us:

• Understand Website Usage
• Improve User Experience
• Maintain Website Security
• Measure Website Performance

You may disable cookies through your browser settings; however, certain website features may not function properly.

12. Third-Party Websites

Our website may contain links to third-party websites and services.

ANR Medical Billing LLC is not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy policies independently.

13. Children's Privacy

Our services are intended for business and professional use and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

14. Your Rights

Subject to applicable laws, you may have the right to:

• Request Access to Your Information
• Request Correction of Inaccurate Information
• Request Deletion Where Permitted by Law
• Withdraw Consent Where Applicable
• Request Information Regarding Our Data Practices

To exercise your rights, please contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website and services following any changes constitutes acceptance of the revised Privacy Policy.

16. Contact Information

ANR Medical Billing LLC

Phone: (860) 500-1471
Email: info@anrmedicalbilling.com

For questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.